1. About these Terms
These Terms apply to your use of elascale.net (the “Website”), operated by ELASCALE LLC, a Massachusetts limited liability company (“Elascale,” “we,” “us”).
2. Information only
The Website describes our services and shares general information about technology and security. It is not professional advice for your situation.
3. Contacting us does not create a service agreement
Sending a message, emailing, or calling us does not create a client relationship, a quote, a response-time commitment, or a guarantee. We provide services only under a separate written agreement that sets out the scope, fees, and terms. These Terms do not apply to those services.
4. Remote Support page
The Remote Support page is only for sessions you have arranged with us. By entering a code, you confirm that the session was arranged with us and that you are allowed to permit remote access to the device and the information on it, or have permission from whoever is. Only enter a code your Elascale technician gave you. Tell your technician at any time if you want to stop the session. Sessions use dualmon’s service, which has its own terms.
5. Please don’t send sensitive information through the Website
Do not send passwords, Social Security numbers, financial account or card numbers, health information, or confidential client files through the contact form or by ordinary email.
6. Acceptable use
Do not break the law using the Website; try to gain unauthorized access to the Website, our accounts, or any remote session; disrupt the Website, including with automated or bulk submissions; use the contact form for spam or harmful content; or misrepresent who you are or your authority to act for an organization. We may block activity that we reasonably believe breaks these rules.
7. Our content
ELASCALE LLC owns or licenses the Website’s content and the Elascale branding. You may view and print pages for your own information. Other uses require our written permission. Other companies’ names belong to their owners, and mentioning them does not imply endorsement or partnership.
8. Third-party services and links
The Website uses or links to services run by others, including our hosting provider, Formspree (contact form), and dualmon (remote support). They operate under their own terms and policies. See our Privacy Policy for how they handle information.
9. Availability
We may change or pause the Website at any time and cannot promise it will always be available or error-free.
10. Disclaimer
To the extent permitted by law, the Website is provided “as is” and “as available,” without warranties of any kind. This section concerns the Website only; commitments for client services are in the client’s agreement.
11. Your rights under law
Nothing in these Terms limits rights you have that cannot be waived by agreement, including under Massachusetts General Laws Chapter 93A.
12. Governing law and courts
These Terms are governed by Massachusetts law. Disputes about the Website may be brought in the state or federal courts located in Massachusetts. This does not prevent you from bringing a claim in any other court where the law allows it.
13. Changes
We may update these Terms and will change the effective date when we do.
14. Contact
ELASCALE LLC, info@elascale.net, (508) 210-3015, Worcester, Massachusetts.