Elascale

Remote support

This page is for scheduled sessions with Elascale. Use the code your technician gives you to connect through dualmon.

Join your session

Only enter a code from your Elascale technician.

Trouble connecting? Call (508) 210-3015.

Need to arrange support first? Contact Elascale.

How a remote session works

  1. Schedule a session

    Arrange a time with Elascale by phone or email.

  2. Get your code

    When the session starts, your technician gives you an Assist code.

  3. Enter the code

    Type it into the box and select Get Assistance. dualmon opens in a new tab.

  4. Start the session

    Follow the on-screen steps and your technician’s instructions to connect.