Microsoft 365 support
Microsoft 365 runs email, calendars, and files for many small organizations, so a problem with one account or mailbox can affect the whole day. We troubleshoot Outlook and business email, help manage accounts and shared mailboxes, and review your setup with your authorized administrator.
What’s included
Every engagement is scoped to your situation. Depending on what you need, this can include:
- Troubleshooting Outlook and business email.
- Adding, updating, and removing user accounts with your approval.
- Setting up and adjusting access to shared mailboxes.
- Reviewing email and account settings with your authorized administrator.
- Planning account changes when an employee joins or leaves.
How an engagement works
Confirm who can approve changes
We identify the person in your organization who can authorize changes to accounts and mailboxes.
Review the issue
We look at the affected accounts, mailboxes, or settings and explain what we find.
Make the agreed changes
We make the changes your administrator approves, or guide them through making them.
Confirm and summarize
We check that people can sign in and reach what they need, then summarize what changed.
Clear about scope
You’ll know what you’re getting, and what would need a separate conversation, before any work begins.
What you receive
- Resolved email or account issues, or a clear explanation of what remains.
- A summary of the account and mailbox changes we made.
- Recommendations for account and access settings worth reviewing.
Agreed separately or not included
- License and subscription changes, which need approval from whoever manages billing.
- Larger projects, which are scoped and agreed separately.
- Recovering email or files that Microsoft 365 no longer retains.
Questions
Do I need to give you our administrator password?
No. We work with your authorized administrator, and we agree on how access will be granted before we start. Please don’t send passwords through the contact form or by email.
Can you help when an employee leaves?
Yes. We help plan how to end access and hand over email and files before anything is deleted, so the people who need that information can still reach it.
What information should I have ready?
The affected users, what they’re trying to do, any error messages, and who can approve changes to your Microsoft 365 account.
Other services
Business IT support
Troubleshooting for computers, business applications, printers, and connectivity. Work with us remotely or schedule an on-site visit.
Workstation setup
Prepare a computer for a new employee with the accounts, applications, and peripherals they need.
Cybersecurity consulting
Understand where your business is exposed and decide what to fix first. We review everyday security controls and help you put improvements in place.
Backup & recovery
Set up backups for the data your business depends on and test whether you can recover it when something goes wrong.
Talk to us about Microsoft 365 support.
Tell us what’s going on and where you’re located. We’ll follow up to understand the situation and confirm the details before any work begins.
Or reach us directly at info@elascale.net or (508) 210-3015.