1. Who we are
This website, elascale.net, is operated by ELASCALE LLC, a Massachusetts limited liability company (“Elascale,” “we,” “us”). Contact: info@elascale.net, (508) 210-3015, Worcester, Massachusetts.
2. What this policy covers
This policy explains how we handle personal information when you visit elascale.net, contact us through this website, by email, or by phone, or use the website’s Remote Support page.
It does not cover services we perform for clients. When we work on a client’s computers, accounts, or systems, we act for that client, and our written agreement with the client governs that information. If your information is in a system we support for an organization, please contact that organization first.
3. Information we collect
Information you give us. Through the contact form: your name, work email address, organization (optional), the service you are interested in, and your message. By email or phone: whatever you choose to include.
Please do not send passwords, Social Security numbers, financial account or card numbers, health information, or confidential client files through the form or by ordinary email. If we need sensitive information to help you, we will agree on a secure method first.
Information collected when you visit. Our hosting provider receives the technical information needed to deliver and protect the website, such as your IP address and the approximate location derived from it, browser and device details, the pages you request, and the time of each request. Our own website code does not record your IP address, and our application logs do not contain what you type into the contact form.
Cookies. Our website does not set cookies of its own, and we do not use analytics or advertising tools.
4. How we use information
We use information to respond to your inquiry and discuss the work you asked about; schedule and provide support you request; operate, secure, and troubleshoot the website, including filtering spam; keep business records and meet legal, tax, and accounting obligations; and protect our rights, our clients, and the security of our systems. We do not sell personal information, and we do not share it for advertising.
5. Service providers
Each provider handles information under its own terms and privacy policy.
Vercel Inc. (website hosting). Delivers and protects the website. Receives technical request information such as IP address, browser details, and requested pages. Vercel states that it processes data primarily in the United States and may process it in other countries.
Formspree (contact form). When you submit the contact form, our website server sends the details you entered to Formspree, which emails them to us. Formspree states that it uses infrastructure in the United States and may use other countries where it operates, and it lists its own sub-processors on its website.
Microsoft (Microsoft 365 email). Our business email, where form submissions and your emails arrive.
dualmon LLC (remote support). When the Remote Support page loads, your browser connects directly to dualmon to show the session-code box, so dualmon receives standard connection information such as your IP address. When you enter a code, your browser sends it to dualmon and opens dualmon’s service in a new tab. Remote sessions take place in dualmon’s service under its terms.
6. When we share information
We share personal information only with the providers above to run the website and our communications; with your permission or at your request; when required by law or valid legal process; to protect the rights, property, or safety of ELASCALE LLC, our clients, or others, including investigating fraud or security incidents; or as part of a sale, merger, or transfer of our business, subject to this policy.
7. How long we keep information
We keep personal information only as long as we need it for the purposes above, unless the law requires or permits a longer period. Some information may remain for a limited time in our providers’ systems or backups.
8. How we protect information
We use reasonable safeguards for a business of our size, including encrypted HTTPS connections to the website, server-side checking of form submissions, and limiting access to the people who need it. No method of transmission or storage is completely secure.
9. Online tracking and “Do Not Track”
We do not collect information about your online activities over time or across other websites, and we do not allow advertising or analytics companies to do so through our website. Because we don’t track visitors across sites, browser “Do Not Track” signals do not change how our website works. The only third-party content on our site is the dualmon session-code box on the Remote Support page, which loads directly from dualmon and is subject to dualmon’s policies.
10. Where information is processed
We are based in Massachusetts. Our providers process information in the United States and, in some cases, in other countries, as described in their own policies.
11. Your requests
You may ask us to tell you what personal information we hold about you, correct it, or delete it. Email info@elascale.net with “Privacy request” in the subject line. We may need to confirm your identity, and we will never ask for a Social Security number to do that. We aim to respond within 30 days.
We may keep information where we need it for legal, tax, accounting, contractual, or security reasons, or to resolve disputes. If we can’t complete a request, we will explain why.
12. Children
This website is for businesses and organizations. It is not directed to children under 13, and we do not knowingly collect their personal information.
13. Security incidents
If a security incident affects your personal information, we will provide notice as required by applicable law, including Massachusetts law.
14. Changes to this policy
When we update this policy, we change the effective date above. If a change is material, we will post a notice on this page for at least 30 days. Where we have an ongoing relationship with you, we may also tell you by email.
15. Contact
ELASCALE LLC, info@elascale.net, (508) 210-3015, Worcester, Massachusetts.